Privacy Policy

Sound Trip ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when you:

• Create an Account: Name, email address, phone number, and authentication credentials
• Update Your Profile: Profile preferences, notification settings, and communication preferences
• Contact Us: Any information you include in communications with our support team
• Join Our Waitlist: Name, email, company information, and marketing preferences

1.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Location Data: Real-time GPS location during active rides to provide contextual audio content and relevant advertisements
• Trip Information: Ride start time, estimated arrival time, destination area (not exact address), and trip duration
• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Data: Features accessed, content listened to, time spent in the app, interaction patterns
• Audio Playback Data: Which audio content was played, completion rates, skip patterns

1.3 Information from Third Parties

We may receive information from:

• Authentication Services: When you sign in using third-party services (Google, Apple, etc.)
• Analytics Providers: Aggregated usage statistics and performance metrics
• Advertising Partners: Campaign performance metrics (aggregated, not personal)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 To Provide and Improve Our Service

• Deliver personalized audio content during your rides
• Provide contextually relevant audio advertisements
• Improve our algorithms and content delivery
• Develop new features and functionality
• Analyze usage patterns and optimize performance

2.2 For Contextual Advertising

• Display location-based advertisements for nearby businesses
• Time-targeted ads (e.g., lunch specials during lunch hours)
• Trip-context advertising (e.g., dinner spots near your destination)
• Measure ad performance and campaign effectiveness

2.3 To Communicate With You

• Send service-related notifications and updates
• Respond to your inquiries and support requests
• Send marketing communications (with your consent)
• Notify you of changes to our Service or policies

2.4 For Safety and Security

• Detect and prevent fraud, abuse, and security incidents
• Monitor and analyze security threats
• Enforce our Terms of Service
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud hosting and storage providers (Supabase, AWS)
• Analytics services (Google Analytics, LogRocket)
• Email and communication services
• Customer support platforms
• Payment processors (for advertiser payments)

These providers are contractually obligated to protect your information and use it only for the specified purposes.

3.2 With Advertising Partners

We share limited, aggregated information with advertisers:

• Number of ad impressions and plays
• General geographic areas where ads were played
• Time periods when ads were delivered
• Aggregate demographic information (if available)

We do NOT share: Your name, email, phone number, or any personally identifiable information with advertisers.

3.3 For Legal Reasons

We may disclose your information if required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to government requests or law enforcement
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Enforce our Terms of Service

3.4 Business Transfers

If Sound Trip is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4. Data Retention

We retain your information for as long as necessary to:

• Provide you with our Service
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Specifically:

• Account Information: Retained until you delete your account, plus 30 days
• Location Data: Real-time location is not stored long-term; trip summaries are retained for 90 days
• Audio Playback Data: Retained for 1 year for analytics purposes
• Usage Analytics: Aggregated data may be retained indefinitely

5. Your Privacy Rights

Depending on your location, you may have the following rights:

5.1 Access and Portability

• Request a copy of the personal information we hold about you
• Receive your data in a structured, machine-readable format

5.2 Correction and Updates

• Update or correct inaccurate personal information
• Modify your profile settings and preferences

5.3 Deletion

• Request deletion of your personal information
• Delete your account and associated data

5.4 Opt-Out Rights

• Opt out of marketing communications
• Disable location services (note: this will limit Service functionality)
• Opt out of non-essential data collection

5.5 Objection and Restriction

• Object to certain data processing activities
• Request restriction of processing in specific circumstances

To exercise these rights, please contact us at privacy@kindleform.com. We will respond to your request within 30 days.

6. Location Data and Permissions

Sound Trip requires location access to function properly. Here's how we use it:

6.1 Why We Need Location Data

• Detect when you're in an active ride-share trip
• Calculate estimated time to destination
• Deliver contextually relevant audio content
• Show advertisements for nearby businesses

6.2 Location Permissions

• "Always" Permission: Allows us to detect rides and provide seamless audio even when the app is in the background
• "While Using" Permission: Limits functionality; requires keeping the app open during rides

6.3 Location Data Storage

• Real-time GPS coordinates are processed in memory and not stored long-term
• We store only generalized location data (city, neighborhood level)
• Trip summaries include start/end zones, not exact addresses

You can modify location permissions in your device settings at any time.

7. Children's Privacy

Sound Trip is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@kindleform.com. We will delete such information from our systems.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country.

We take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy, including:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with our service providers
• Compliance with applicable data protection frameworks

9. Security Measures

We implement appropriate technical and organizational security measures to protect your information:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest
• Access Controls: Strict access controls and authentication requirements
• Monitoring: Continuous monitoring for security threats and vulnerabilities
• Regular Audits: Periodic security assessments and penetration testing
• Employee Training: Regular privacy and security training for our team

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (note: we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at privacy@kindleform.com or call our toll-free number.

11. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

11.1 Legal Basis for Processing

We process your personal data based on:

• Contract: To provide the Service you've requested
• Consent: When you've given explicit consent (e.g., marketing emails)
• Legitimate Interest: For analytics, security, and service improvement
• Legal Obligation: To comply with applicable laws

11.2 Your GDPR Rights

• Right of access and data portability
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website:

12.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Preference Cookies: Remember your settings and preferences

12.2 Third-Party Tracking

Our website uses:

• Google Analytics for website analytics
• LogRocket for session replay and debugging
• Mautic for marketing automation tracking

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated Privacy Policy on this page
• Update the "Last Updated" date at the top of this policy
• Notify you of material changes via email or in-app notification
• Obtain your consent for material changes if required by law

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@kindleform.com
• Data Protection Officer: dpo@kindleform.com
• Website: https://soundtrip.kindleform.com

We will respond to your inquiry within 30 days.